These Terms of Service (“Terms”) govern use of Rivox TMS and related apps at rivoxtms.com (the “Service”) provided by Novio ELD LLC, an Ohio limited liability company (“Rivox”, “we”). By creating an account or using the Service you agree to these Terms on behalf of yourself and the company you represent (the “Customer”).
1. The Service
Rivox TMS is software for trucking companies: dispatch, load tracking, document handling, invoicing, driver settlements, and integrations with email, ELD, load board, factoring and banking providers that the Customer chooses to connect. We may add, change or remove features over time.
2. Accounts
The Customer is responsible for its users, for keeping credentials confidential, and for all activity under its accounts. Driver app access is granted and revoked by the Customer. You must provide accurate information and keep it current.
3. Customer data
The Customer owns the data it enters into or connects to the Service. The Customer grants Rivox a licence to host, process and transmit that data solely to provide the Service. Rivox handles personal information as described in the Privacy Policy. The Customer is responsible for having the right to connect any mailbox, ELD or third-party account it links to the Service and for its drivers’ consent to location tracking where required.
4. Third-party services
Integrations depend on third-party services (for example Google, Microsoft, ELD providers, broker portals). Those services are governed by their own terms, may change or become unavailable, and Rivox is not responsible for their content or conduct. Use of Google services through Rivox is subject to the Google API Services User Data Policy.
Place names and time zones in the Service contain information from GeoNames, licensed under CC BY 4.0.
5. Acceptable use
You agree not to:
- use the Service in violation of law, including FMCSA and DOT regulations;
- send spam or unsolicited messages through connected email accounts;
- access another customer’s data or attempt to circumvent access controls;
- reverse engineer, scrape or resell the Service without our written permission;
- upload malicious code or interfere with the operation of the Service.
6. Fees
Subscription fees are based on the plan and the number of active trucks and are billed in advance per billing period as agreed with Rivox. Fees are non-refundable except as required by law. We may suspend the Service for non-payment after notice.
7. Confidentiality
Each party will keep the other’s non-public information confidential and use it only as needed to perform under these Terms.
8. Disclaimers
The Service is provided “as is”. Rivox does not warrant that it will be error-free or uninterrupted, or that extracted data (for example from rate confirmations) is accurate; the Customer must review it before relying on it. Rivox is not a carrier, broker, factor or bank and does not provide legal, tax or compliance advice.
9. Limitation of liability
To the maximum extent permitted by law, Rivox will not be liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Rivox’s total liability under these Terms is limited to the fees paid by the Customer in the twelve months before the claim.
10. Term and termination
Either party may terminate on notice at the end of the current billing period. Rivox may suspend or terminate access for breach of these Terms. After termination the Customer may export its data for a limited period, after which it is deleted as described in the Privacy Policy.
11. Changes
We may update these Terms. Material changes will be communicated to company administrators before they take effect; continued use after that date constitutes acceptance.
12. Governing law
These Terms are governed by the laws of the State of Ohio and applicable federal law of the United States, without regard to conflict-of-law rules.
13. Contact
Novio ELD LLC (Rivox) · support@rivoxtms.com